Contact Rocket Packs for quotations, technical information and international shipping details regarding vendor trays, belly trays, hawking trays and beverage backpack systems. Our team will be happy to assist you with pricing, customization options and delivery times.
Tel:
+49 69 95 29 77 08
Rocket Packs Vendor Tray Bellytray
Sossenheimer Weg 48 65929 Frankfurt/ Main - Germany
Tel: 00 49-(0) 69 95 29 77 08 Fax: 00 49-(0) 69 95 29 77 09
We are only 10 minutes to Frankfurt Airport
FAQ – Contact and Consulting for Vendor Tray Systems
Why should I contact the manufacturer directly?
Because real solutions are not built in online forms. We need to understand your use case, your environment and your operational goals.
What kind of inquiries do you handle?
Everything from single units for small campaigns to large international projects with hundreds of systems.
Is contacting you only for purchasing?
No. Many customers contact us for technical advice, configuration planning or feasibility checks. 
Do you provide consulting before selling?
Yes. We prefer to understand the project before recommending any product.
What information should I prepare before contacting you?
Type of product, target environment, number of units, expected usage duration and country of operation.
Is direct communication better than email forms?
Yes. Real projects need real dialogue, not automated responses.
Do you support international customers?
Yes. We work with clients worldwide and understand export requirements.
Can I visit your production facility?
Yes. Visits are welcome and give the best impression of build quality.
Why is personal consultation important?
Because every event, campaign and selling concept is different.
Do you offer project-based pricing?
Yes. Especially for large orders and long-term partnerships.
Is technical support included?
Yes. We provide guidance on setup, usage and maintenance.
Do you advise on ergonomics?
Absolutely. Comfort directly affects performance.
Can you help with regulatory questions?
Yes. Especially regarding food safety and material compliance. 
Is your support suitable for agencies?
Yes. We work with event agencies, marketing teams and brand managers.
Do you support startups?
Yes. Many concepts start small and grow over time.
What makes your consultation different?
We are manufacturers, not resellers. We understand production from the inside.
Is after-sales support available?
Yes. Long-term relationships are part of our business model.
Do you offer spare parts and upgrades?
Yes. Modular systems allow future expansion.
Can you customize systems based on feedback?
Yes. Many improvements come directly from real user input.
Do you support branding integration?
Yes. From simple logos to full visual concepts.
Is communication only in German?
No. We support international clients in English.
Why is manufacturer contact more efficient?
Because you avoid intermediaries and miscommunication.
Can you help with logistics?
Yes. We support shipping, packaging and export documentation.
Do you advise on staffing?
Yes. Operator behavior influences success more than hardware.
Is consultation free?
Initial consultation is always free and non-binding.
Can I get a prototype?
For large projects, prototypes and test units are possible.
Why is project planning important?
Because wrong configuration leads to wasted budget.
Do you support long-term service contracts?
Yes. Especially for agencies and corporate clients.
What is your response time?
Usually within one working day.
Is phone better than email?
For complex projects, yes. Voice saves time.
Why do you encourage direct visits?
Because real quality cannot be judged from photos.
Do you keep project data confidential?
Yes. Confidentiality is standard practice.
Can you handle urgent requests?
Yes, depending on production capacity.
What makes your support future-proof?
We build systems designed for long-term use, not one-time campaigns.
Why is personal service a competitive advantage?
Because technology changes, but human communication remains constant.
Final Notes from the Manufacturer
We develop bellytray, vendor tray and hawker tray systems for real-world professional use. Our consulting is based on production experience, not marketing theory.
Have you specific questions about our systems, need an individual quotation for large projects or plan an international export?
As a manufacturer, we support you with technical expertise and personal consulting.
You can reach us for inquiries as well as worldwide projects at:
Phone: +49-69-95-29-77-08 Office hours: Monday to Friday, 09:00 – 17:00
You are also welcome to visit our production facility in 65929 Frankfurt am Main to see the build quality of our bellytray systems in real life.
We look forward to your project.